FREE SHIPPING ON ALL DOMESTIC ORDERS

FAQs

THE STORE

Are all the products you sell 100% natural?

Yes, absolutely! We are completely and thoroughly committed to stocking the purest, most natural products, without any chemicals, synthetics and toxins. We believe in the power and potency of plants and minerals and also believe they make for the most effective beauty products. So much so that once you try them, you will never go back. Refer to 'Our Products' page for a list of ingredients that we absolutely do not allow.

There are so many amazing products and brands to choose from. How do I know which one is the right choice for me? Can you help?

Yes, of course! We would love to help you find the right products that fit your needs and lifestyle. Please email us your questions and concerns at hello@artofpure.com and we will take care of you.  

How do you choose the brands that you offer?

We just search all over the world to find the purest and most potent brands that are available today. When we find a brand we are interested in, we check their full list of ingredients and the production methods utilized. We validate their potency by testing them and making sure they perform. We only stock brands that meet our criteria for ingredients, quality and production.

I am the owner of a natural beauty and/or wellness brand. How do I get Art of Pure to carry my line?

We love discovering new brands that meet or exceed or strict criteria and are always happy to hear from like-minded entrepreneurs. Please make sure your products meet our criteria by going through the 'Our Products' page. If your products meet the criteria, then email us at hello@artofpure.com with the subject 'Retail Inquiry' and we will be in touch with the next steps.

Do you offer samples?

Yes, we do! Please provide us with the names of the products you would like to try in the 'Notes/Special Instructions' section at check out. We provide pre-made as well as hand-made samples and will try our best to accommodate your request.

DISCOUNTS

Are any products excluded from discounts/promotions?

Yes, certain products are excluded from all discounts, promotions and offers and include the following: gift cards, sale items, and certain vendors - In Fiore and Dr. Alkaitis.

Can I combine discounts and promotions?

Unfortunately, discount codes can not be combined with other promotions or offers, and is subject to change without notice.

PAYMENTS

What forms of payments do you accept?

We accept all major credit cards and Paypal.

What currency do you use?

All transactions are processed in USD.

ORDERING 

How long does it take for you to process the orders?

We usually start processing orders as soon as they are received. We dispatch orders Monday through Friday. Orders are usually dispatched within 24 to 48 hours though it may take longer in certain circumstances. Orders received on a non-working day will be dispatched the next working day. 

When will my order arrive?

We generally ship USPS. Orders should be received within the following time frame after it has been dispatched:

Domestic - standard shipping: 3 - 7 business days

International - Standard shipping*: 7 -14 days, but allow upto 21 days.

*Please note we are not responsible for any taxes or duties levied upon your shipment by customs authorities in the destination country.  It is solely your responsibility to make these payments.

SHIPPING

What are your shipping charges?

Shipping is free on every order being delivered in the Domestic US. Shipping to any other country will incur a shipping charge which will be provided at checkout.

Do you offer expedited shipping?

Yes, we offer expedited shipping, which can be selected at check out for an additional charge.

What if a product is out of stock?

The website usually reflects the most up-to-date inventory. However, due to high demand, inventory shown as available may actually be unavailable or out of stock. In this case, we will contact you via email to check if you would like to receive your shipment without that item, or if you would like us to help you find a replacement for the unavailable item.

What if I received a damaged, wrong or missing product?

Please accept our apologies if you have received damaged, wrong or missing items. contact us immediately at hello@artofpure.com and we will happily take care of this for you.

Can I make returns?

Although we hope you love your purchase, we understand that some items may not work out for you. We stand behind all the incredible brands and products we sell, but if for any reason, they fall short of your expectation, we will accept returns for a full refund (less shipping costs) within 28 days for products that are unused and in saleable condition. For products that have been used, we will provide a store credit in the amount paid. Please contact us with your return request at hello@artofpure.com. Returns must be sent via a trackable shipping method. 

What are the exceptions to products I can return?

For hygiene reasons, products that can not be returned include items such as mascaras, eyeliners, lip balms, lip glosses, deodorants, teas, candles and food items including supplements unless they remain sealed or are faulty.

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